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FREE SHIPPING WORLDWIDE (TEAWARE ONLY)

Shipping

Shipping Information (Tea Only)

Thank you for choosing Shoy products. We know all too well the frustrations of buying online and then having to wait for the products to arrive on time. We hope this information will provide you with the peace of mind you need in order to purchase with confidence. Please note that although we do ship the products the same or next business day, there may still be delays that occur which are out of our control. Please use the following information as a guidance tool only. If you have any further questions or concerns then please email us at: support@shoy.com.au or use the live chat to speak with a team member.  

All our organic tea products are shipped with either Sendle or Australia Post.

100% Carbon Neutral Delivery Service

Every Shoy order will be delivered to you 100% carbon neutral. 

Increased carbon dioxide (and equivalent) - CO2e - levels are a significant and harmful contributor to climate change.

Most people don't consider the environmental impact of their online shopping deliveries – just clickety-click and, like magic, it's on your doorstep. But the logistics involved generate a huge amount of CO2 - over 10% of global CO2e emissions are from transport and logistics. Being carbon neutral means that your net release of CO2e into the atmosphere is zero.

Basically, whatever CO2e you emit is cancelled out by a process known as 'offsetting' – that is, supporting projects that reduce emissions, like regenerating precious forest, replacing old equipment with more efficient technology, or even training communities in beekeeping!

Consumers are becoming better informed and more aware of the environmental impact of products and the services supporting them. 92% of customers are more likely to trust a company that supports social or environmental issues.

Saving the environment and enjoying your favourite tea. What more could you ask for right?

Australian Tracked Shipping
Standard - 2 to 6 days.
Express - 1 to 5 days.
International Tracked Shipping
Allow 5 to 15 days.
  

Before purchasing, please contact us to see if we can ship to your location.

Please keep updated with your parcels progress using the tracking information provided to you via email. Please remember that these are guides only. Times will always vary, sometimes it's quicker and sometimes it's slower. So please be understanding of this whilst making your tea purchase.

The team at Shoy are always happy to help so just contact us at: support@shoy.com.au or via live chat.

Shipping Information (Accessories Only)

Thank you for choosing Shoy products. We know all too well the frustrations of buying online and then having to wait for the products to arrive on time. We hope this information will provide you with the peace of mind you need in order to purchase with confidence. All our tea accessories come from overseas, so please be mindful of this whilst making your purchase. We find suppliers and source great products for you.

FREE Tracked Shipping Worldwide
Please allow 7 - 30 days for your product to arrive.

Please note that although we do ship the products the same or next business day, there may still be delays that occur which are out of our control. If you have any further questions or concerns then please email us at: support@shoy.com.au or use the live chat to speak with a team member.